- What does website hosting with you cost?
- We bill setup and moving by effort. The ongoing amount for server, domain and mailboxes is in the quote and depends on what your site needs. The intro call and cost estimate cost €0. If we build the website too, the calculator on the contact page gives you a cost estimate for it in four questions.
- Can you move my existing website?
- Yes. First we write down what exists: domain, mailboxes, forwards, forms. Then the site runs under a test address on the new server, and you take a look. We switch over on a day you choose. You cancel your old contract only once everything runs.
- Is my website offline during the move?
- No, that’s how the move is planned. The site first runs under a test address on the new server while the old one stays online. We switch over through the DNS records. Until they have spread everywhere, visitors land on the old or the new server, and your site runs on both.
- Will I lose my Google ranking by changing host?
- If the domain and addresses stay the same, Google sees the same site on a different server. If addresses change, each old one needs a redirect to the new one. With us, that’s part of technical SEO.
- Can I keep my email address?
- Yes. The address belongs to your domain, not to the provider. So that no email gets lost in the move, we create the mailboxes on the new server first and bring the old emails over. Only then do the domain’s records point to the new server.
- Do you also host websites you didn’t build?
- Yes. Then it starts with the inventory: where the domain is, who has the logins, which mailboxes exist and what the site sends. Whether your system fits with us is something we settle in the intro call.
- Do I have to host with you if you build my website?
- No. We take over hosting, domains and email if you want. If you’d rather do it yourself, you get a codebase that can be handed over.
- Hosting through an agency or directly with a host?
- With a host you book a plan and set up the domain, certificate, mailboxes and DNS records yourself. With us it’s set up, and if an email doesn’t arrive, you write to the people who set it up. We’re developers: you talk to the people who write the code, with no handover in between.
- Where are the servers?
- In Germany, in Düsseldorf or Frankfurt. As soon as we process your customers’ data, we sign a data processing agreement under Art. 28 GDPR.
- Why do emails from my website end up in spam?
- Usually because the domain doesn’t say who may send in its name. There are three DNS records for that: SPF, DKIM and DMARC. If they’re missing, or the form sends through someone else’s server, Gmail and Outlook filter the message out. We add the records and have forms send through a real mailbox on your domain.
- Who do I reach when the site is down?
- Us. Your message goes to the team that set up your site. With a maintenance contract we’re reachable daily from 6 a.m. to 11 p.m. and get back to you within three hours. Our office is in Duisburg, but for hosting you don’t need to be nearby.
- Hosting and maintenance: what’s the difference?
- Hosting means your site has a server, a domain, a certificate and mailboxes, and everything is connected correctly. Maintenance means someone installs updates, checks the backups and responds when monitoring raises an alert. You can have either one on its own, or both with us.